Please write to Apple accessibility

Clokwork

@ryans brought up a good point about contacting apples accessibility support so I did. I ask a favor of all here who would like to continue using apple products to write to them at accessibility@apple.com, or provide feedback at https://www.apple.com/feedback.

I don't know what can come from this, but I feel it's appropriate to try. I emailed the following:

I am part of a sizable minority of people that suffer from displays that utilize temporal dithering. Temporal dithering can cause me to feel extreme vertigo. The severity depends on the display. I am a big Apple fan, but I am unable to use many of the current products such as ipads, iphones, or macbooks.

This is a serious issue for myself and others and I can only speak for myself when I say that I would wholeheartedly appreciate the ability to disable temporal dithering so that I can continue to use Apple's great products.

Please let me know if there is any way I can be of assistance.

Regards,

ryans

+1, PLEASE email them to increase visibility of this issue!!

Maxx

+1, let's get some momentum. There clearly is a change that the display and possible display adapter manufacturers made some 7 years ago, since there is absolutely no recent displays that would be usable, except the a Lenovo x280 and Motorola g100.

Someone MUST know what the difference is between an LCD screen like in Moto g100 and an LCD screen like Xiaomi 10t - what is it that produces eye strain in Xiaomi - it is not PWM since it does not have it. What is it?

ryans

Apple DOES care about accessibility, we just need to make some more noise. They make VoiceOver, a screenreader for people who are blind or have low vision to use iPhones and Mac. This is obviously a minority of the population, but Apple still funds it.

We need to start making Apple care!!

[deleted]

Can we do the sign petition (collect signature) thing, we may also call in the guys from macforums 🙂 I saw a lot of complaints there also.

Clokwork

How about a change.org petition? I’d surely endorse that as best I can.

M0ritz

I can really only agree that as many as possible should give their feedback to Apple. I also wrote an email to accessibility@apple.com and received a personal reply from Apple within 2 days, which at least gave the impression that my concerns were being taken seriously.

Whether it actually brings something, one can not say of course. But the email costs a few minutes of time and if a larger amount of people turn to Apple, maybe something actually happens.

Edward

At @ryans suggestion I also emailed Apple accessibility. I'm a big fan of this approach, @Clokwork 's petition idea, and lobbying industry or related groups in general.

francerex

Just sent the feedback as well.

It's crazy that I use a Dell XPS for hours while the Air kills me in a few minutes.

Fakman

Hello lads, this eyestrain started for me around 2016 and I wonder if getting my first macbook in 2014 was the cause. Are there any apps for macbook that help it? I've been using flux but still can't play videogames and I struggle to watch the tv often.

ryans

Thanks all for e-mailing. Here's a reminder to keep please following up. Don't let them shove you into some backlog. We matter, and Apple needs to fix this! Keep asking for updates.

@M0ritz @Edward @Maxx @Clokwork

spanielrassler

Unfortunately I'm disabled and have a hard time using the computer for many hours per day so I won't likely get around to it but I think a high priority would be to get them to fix M1 processors and e-ink screens. I'm wondering if by some strange chance the M2 will be better....just wishful thinking I'm sure but maybe a happy accident?

[deleted]

Sent them one to describe my issue with eye strain on iOS 15 (ipad air 2). This is what I've got:

Hello,

Thank you for your email. We appreciate taking the time to provide this feedback, and will ensure that it reaches the appropriate teams. We will follow up if they have any questions or recommendations.

Sincerely,

Hope it is not an automatic reply; I will continue to check if they do follow up.

Clokwork

[deleted] That's the best I've ever gotten. No follow-up. No feeling of me actually being heard. It's pretty bad. I have my test bench almost setup to start testing PWM with a pretty sophisticated meter.

wlmsn

Bumping this in hopes others do it as well. I just sent them an email with links to 12 different complaints of eye strain and symptoms that I found on here, Reddit and MacRumors forum. I could have sent 100 but I got sick of copying and pasting.

Maybe if we all email they will take it seriously like they do other physical ailments.

We gotta at least try, right?

little-penguin

wlmsn I agree so much! I've been having a frustrating conversation with Lenovo through a support ticket - they've concluded it's not a problem with their machines as I'm the only person to have ever complained about the screens in their ticketing system. Because I'm the only one who's mentioned it, it's not being logged as an accessibility problem but a 'me' problem.

caboy

I will email them. Many of us have already tried contacting Apple customer support via phone and through the feedback form. Apple ignores it. We get the feeling they are trying to sweep this under the rug. I keep coming to the conclusion that a lawsuit is the only thing that will stop this.