Apple Support TCON dithering [Need everyone's help!]

Infinite

Hi all!

Few days ago I purchased an M3 Macbook Pro, it absolutely fried my eyes and I'm attempting to return it, however.. I decided to call apple support accessibility and I spoken to a lovely employee about our issue for over an hour.

I mentioned that temporal dithering has been a long time issue for the community and I presented some workarounds like BetterDisplay and Stillcolor as well as LEDStrain forum. I added that the main issue seems to be TCON. The accessibility employee said he sympathizes with me and that this should get resolved and he will internally let them know about this, but in the mean time he said that if everyone who has this issue could leave feedback at: https://www.apple.com/feedback/ , it will be spotted by the devs and they will begin to try and work on TCON workaround to disable it, even if it means getting worse colors.

Now, I implore that everyone fill out the feedback. Please, please, please… even if they don't deliver, please leave the feedback.

https://www.apple.com/feedback/

Explain temporal dithering and TCON issue.

If you do leave feedback, please let me know. I received a case number as well, so I will be contacting them again.

Donux

Infinite The bug report submitted. But apple probably knows this issue, they have a lot of noise already in official apple forums and overall on internet. Note however, some users are absolutely fine. Based on reddit forums, 1 in 5 users are only affected (maybe less) or have neurological symptoms. So imagine the same distribution at apple corporation - these should be 1 out of 5 engineers, or marketers affected. This could have been a complex tradeoff. For example by using these algorithms (aggressive dithering on cheap panels) they can achieve much higher markup on each unit. And fixing that issue would reduce that markup significantly. And even if they would recover that 1 out of 5 customers with all the customer lifetime value, it may not compensate for that lost markup on all sales. So it may be simply a business decision, just like it was with ports.

whystrainwhy

Thanks for bringing this up. I went on there and filed a "Bug Report" as my issue and since you are limited in how may letters you can type, I tried to be as concise as possible, bringing up LEDstrain, temporal dithering, and TCON. Though, my issue is likely due to the operating system itself since even with external screens, I still feel the pain of whatever is happening, and StillColor doesn't really help me. Either way, I have submitted a report and I encourage everyone else to do the same because I would really like to use a modern Mac 👍️

Infinite

whystrainwhy Thanks so much! I think this is the way. Thankfully the store allowed me to return the device, but damn my neck and head is burning and theres ringing in my ears from using it for like an hour…

whystrainwhy

Infinite right? Like they could legit solve the problem for us, I think, if they just add some accessibility options that easily shut off all the dithering or whatever and just make it so we can use macs like we could in 2014-2019 haha

MAS-76

I submitted a bug report. Thank you for posting the link!

Infinite

MAS-76 Thanks so much for contributing!

Infinite

Donux Thanks for submitting the bug report. Let's hope they'll listen! 🙂