I received the BIGME Highbreak Pro about three weeks ago, after a long wait and much anticipation. Visually, the device is stunning in its white color. It feels light in the hand, though its size makes it somewhat challenging to operate the side buttons or the touchscreen with just one hand—but that was expected for a device of this form factor.
The screen refresh rate is quite impressive, and the multiple refresh options allow for a good level of customization, helping to minimize ghosting effectively.
BIGME product quality and support is a different question and, in my experience, is not worth the money spent on a device.
Shortly after I began using the device, I noticed two faint vertical lines on the left side of the screen—an indication of a faulty E Ink display. While these lines would temporarily disappear when using the full-screen refresh feature, they would soon reappear. I experimented with different backlight levels and contrast settings but saw no lasting improvement.
I then contacted BIGME support. Over the course of three days of online chat, we exchanged numerous videos, photos, and messages. It became clear the issue was not caused by user damage. BIGME eventually attributed it to something they called “afterimage.” Unfortunately, rather than offering a replacement or repair, BIGME Support simply suggested not using the backlight—claiming the lines would then (appear to) disappear.
To sum it up: despite the sleek design and promising functionality, this experience has been disappointing. The lack of proper customer support and quality assurance is unacceptable. If you value after-sales support and product reliability, I strongly recommend staying away from BIGME.
